DIGITAL EBOOKS · 1 / 3 / 6 MONTH MEMBERSHIPS · ONLINE ASSISTANCE

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Shipping policy

SHIPPING POLICY

Last updated: November 13, 2026

This Shipping Policy explains how digital products, membership access, and online educational services purchased through https://serelynllc.com/ are delivered.

SERELYN LLC operates an exclusively digital business. All products and services are delivered electronically, and no physical items are shipped.

1. Merchant Identification

SERELYN LLC
EIN: ____________________ (To be completed)
Registered Address: 601 E 12th St #149, Kansas City, MO 64106, United States
Email: info@serelynllc.com
Phone: +1 (235) 200-2171
Website: https://serelynllc.com/

2. Nature of Our Products and Services

SERELYN LLC specializes in digital fitness education and online membership-based services.

Our offerings may include:

  • Digital Products: Downloadable fitness eBooks, exercise guides, training resources, and educational materials.

  • Membership Services: Access to digital resources, educational content, and ongoing assistance according to the selected membership plan.

  • Online Assistance: General fitness guidance, customer support, and the possibility of requesting video consultations where included in the purchased plan.

All products and services are provided electronically. We do not sell or ship physical merchandise, and no shipping carriers are involved.

3. Delivery of Digital Products

Once payment has been successfully confirmed, customers receive access to their purchased digital products through one or more of the following methods:

  • A digital download link provided after checkout.

  • A download link or access instructions sent to the email address provided during purchase.

  • Access through the online platform or customer account associated with the purchased product.

Digital delivery is generally immediate or shortly after payment confirmation.

In the event of a technical delay, we aim to restore or provide access within 24 hours.

Customers who experience delivery issues are encouraged to contact our support team for assistance.

4. Membership Access and Activation

For purchases that include membership-based services, access is provided electronically following successful payment confirmation.

Depending on the selected plan, customers may receive:

  • Access to purchased digital fitness guides and educational materials.

  • Information about their membership benefits and available support services.

  • Instructions for contacting our team and requesting educational assistance.

  • Information about requesting video consultations, where included in their membership.

Membership activation is generally completed shortly after payment confirmation.

Specific membership benefits, duration, pricing, renewal conditions, and service availability are disclosed in the applicable plan description and at checkout.

5. Online Assistance and Video Consultations

Where included in the selected membership plan, educational assistance and online consultations are delivered remotely.

These services may be provided through:

  • Email correspondence.

  • Online customer support channels.

  • Scheduled video consultations.

  • Digital educational resources and written guidance.

Video consultations are subject to availability, scheduling, and confirmation by our team.

Customers will receive the relevant instructions or scheduling information when applicable.

These services are intended for general fitness education and informational support. They do not constitute medical diagnosis, treatment, or professional healthcare services.

6. Access and Customer Responsibility

To successfully receive and access purchased digital products or membership services, customers are responsible for:

  • Providing an accurate and functioning email address during checkout.

  • Maintaining a suitable internet connection.

  • Using a compatible device and appropriate software to access digital files.

  • Checking their email inbox, including spam or junk folders, for delivery notifications.

  • Keeping any provided account access credentials secure.

SERELYN LLC is not responsible for delays caused by incorrect customer information, incompatible devices, or circumstances outside our reasonable control.

However, our support team will make reasonable efforts to assist customers in resolving access or delivery difficulties.

7. Shipping and Delivery Costs

As all our products and services are digital, no physical shipping or delivery fees apply.

Any applicable product prices, membership charges, and taxes will be clearly displayed during checkout before payment is completed.

There are no shipping carrier charges or physical handling fees.

8. Delivery Problems and Customer Support

If you experience difficulties accessing your purchased digital product or activating your membership, please contact our support team at:

Email: info@serelynllc.com

Please include:

  • Your full name.

  • The email address used during purchase.

  • Your order number or transaction reference.

  • A brief description of the delivery or access issue.

We encourage customers to report delivery issues within 7 days of purchase so that our team can investigate promptly. This does not limit any statutory rights.

If a verified technical issue prevents access to a purchased digital product, we will make reasonable efforts to restore access or provide a replacement download at no additional cost.

Where the issue cannot be resolved, any applicable refund or other remedy will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. Taxes

Depending on the customer's location and applicable tax regulations, digital products and membership services may be subject to sales tax, VAT, or other applicable taxes.

Any taxes collected by SERELYN LLC will be included in or calculated during checkout, as applicable.

The total amount payable will be presented before the customer completes the purchase.

Customers may also be responsible for additional tax obligations imposed by their local jurisdiction where applicable.

10. Right of Withdrawal and Refunds

Due to the digital nature of our products, purchases are generally considered final once digital content has been delivered and accessed or downloaded, subject to applicable consumer protection laws.

Where a statutory right of withdrawal applies, its loss or expiration will depend on the applicable legal requirements, including any necessary customer consent or acknowledgment.

Refund requests, membership cancellations, and exceptional delivery issues are handled according to our Return & Refund Policy.

Nothing in this Shipping Policy limits or excludes consumer rights that cannot legally be waived.

11. Changes to This Policy

SERELYN LLC reserves the right to update this Shipping Policy periodically to reflect changes in our digital products, membership services, delivery methods, or applicable legal requirements.

Any updates will be published on https://serelynllc.com/ with a revised effective date.

Changes will not retroactively remove rights applicable to purchases already completed.

12. Contact Information

For questions regarding digital delivery, membership access, online assistance, or this Shipping Policy, please contact:

SERELYN LLC
Email: info@serelynllc.com
Phone: +1 (235) 200-2171
Registered Address: 601 E 12th St #149, Kansas City, MO 64106, United States
Website: https://serelynllc.com/