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Refund policy

RETURN & REFUND POLICY

Last updated: November 13, 2026

This Return & Refund Policy explains the terms and conditions applicable to purchases made through our website, https://serelynllc.com/. As our business provides digital products and online membership-based services, specific refund conditions apply, as outlined below.

1. Merchant Identification

SERELYN LLC
EIN: ____________________ (To be completed)
Registered Address: 601 E 12th St #149, Kansas City, MO 64106, United States
Email: info@serelynllc.com
Phone: +1 (235) 200-2171
Website: https://serelynllc.com/

2. Products and Services Covered

This policy applies to the following products and services offered by SERELYN LLC:

  • Digital Products: Downloadable fitness eBooks, educational guides, training resources, and related digital materials.

  • Membership Services: Online membership plans providing access to educational resources and member assistance.

  • Online Assistance: General fitness guidance, educational support, and video consultations where included in the purchased membership plan.

All products and services are delivered digitally. No physical products are shipped.

3. Digital Products — Final Sale

Due to the digital nature of our products, purchases are generally considered final and non-refundable once the digital content has been delivered and accessed or downloaded.

By completing a purchase, customers acknowledge that digital products may become accessible shortly after payment confirmation and that accessing or downloading the content may affect their eligibility for a refund, subject to applicable consumer protection laws.

Nothing in this policy limits or excludes any statutory consumer rights that cannot legally be waived.

4. Exceptions to the Refund Policy

We understand that exceptional circumstances may arise. SERELYN LLC will review refund or replacement requests in the following situations:

  • A verified technical issue on our side prevents access to or downloading of the purchased digital product.

  • An incorrect digital product was delivered.

  • A duplicate payment was processed for the same purchase.

  • The purchased product or service was not provided as described, where a refund or other remedy is required by applicable law.

Customers are encouraged to report these issues within 7 days of purchase to help us investigate and resolve them promptly. This reporting period does not restrict any rights provided by applicable law.

5. Membership and Online Assistance Services

Membership purchases may include digital educational materials, general fitness assistance, and the ability to request video consultations, depending on the selected plan.

The following conditions apply:

  • Before Service Activation: If membership access or the applicable service has not yet begun, a partial or full refund may be considered following a review.

  • After Service Activation: Once membership access or service delivery has started, payments are generally non-refundable, except where required by applicable law or the terms of the purchased plan.

  • Video Consultations: Consultation requests are subject to membership eligibility, scheduling availability, and confirmation. Submitting a request does not guarantee an appointment.

  • Membership Renewals and Cancellations: Where a membership includes recurring billing, its renewal frequency, pricing, cancellation process, and applicable conditions will be disclosed before purchase. Customers may cancel future renewals in accordance with those disclosed terms and applicable law.

Refund eligibility for membership services will be assessed based on the purchased plan, the services already provided, and applicable consumer protection requirements.

6. How to Request a Refund Review

To request a refund review or report a purchase-related issue, please contact our customer support team at:

Email: info@serelynllc.com

Please include the following information:

  • Your full name.

  • The email address associated with your purchase.

  • Your order number or transaction reference.

  • A brief explanation of the issue or reason for your request.

Our team aims to review and respond to refund requests within 5 business days.

Additional information may be requested when necessary to verify the transaction or investigate the reported issue.

7. Refund Method and Processing Time

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

SERELYN LLC is not responsible for processing delays caused by third-party financial institutions.

8. Chargebacks and Payment Disputes

We encourage customers to contact our support team if they experience any issues with a purchase, billing transaction, digital product, or membership service.

Our goal is to resolve concerns promptly, fairly, and transparently.

Where a payment is formally disputed, access to the associated digital products or membership services may be temporarily suspended while the matter is reviewed, where permitted by applicable law and the relevant payment provider's rules.

Nothing in this policy restricts a customer's right to raise a legitimate payment dispute with their bank or payment provider.

9. Acceptance of This Policy

By purchasing a digital product or membership service through https://serelynllc.com/, customers acknowledge that they have been provided with the opportunity to review this Return & Refund Policy before completing their transaction.

All purchases remain subject to applicable consumer protection laws and the specific terms disclosed at checkout.

10. Changes to This Policy

SERELYN LLC reserves the right to update or modify this Return & Refund Policy when necessary to reflect changes in our products, services, business operations, or applicable legal requirements.

Any updates will be published on this website with a revised effective date.

Changes will not retroactively remove rights or protections applicable to purchases already completed.

11. Contact Information

For questions regarding this policy, digital purchases, memberships, or refund requests, please contact:

SERELYN LLC
Email: info@serelynllc.com
Phone: +1 (235) 200-2171
Address: 601 E 12th St #149, Kansas City, MO 64106, United States
Website: https://serelynllc.com/